We have a no return, no refund policy which means you will not be issued a refund or be eligible for a return unless there was a mistake on our end.
Please be advised that we do not allow cancellations after placing your order. Once your order has begun its process period it cannot be canceled under any circumstances. Twelvesixteenboutique does not issue any refunds after order has been received. DO NOT ORDER IF THE PROCESSING TIMEFRAME IS TOO LONG DUE TO OUR NO REFUND POLICY.
If you file a dispute for your order after you have received it, that is considered stealing. Your local authorities will be contacted and you will be blocked from ordering
Please also note we do not sell any AUTHENTIC items. The brand items are NOT authentic, they are replicas.
To be eligible for a return, there has to be a mistake that was made on our end (ex. received incorrect size or color of a product) and your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When making online purchases, it is important to pay attention to the processing and shipping times listed. The processing time refers to the amount of time it takes for the seller to prepare and package your order before it is shipped out. In this case, the processing time is 1-18 business days, which means it could take up to 18 days before your order is shipped.
Once the processing time is complete, the shipping time comes into play. This refers to the amount of time it takes for the package to be delivered to your doorstep. In this case, the shipping time is 2-3 business days. It is important to note that shipping times may vary depending on your location and the shipping method chosen.
It is always a good idea to double-check the processing and shipping times before making a purchase, especially if you need the item by a certain deadline. If you have any concerns or questions about the processing or shipping times, it is best to contact our customer service for more information.
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Reviews
I was so lucky to win this CoCo bag! I honestly didn’t know it was a dupe but let me tell you it’s the best quality out there. I love my bag and I’m forever grateful.
I won the CC purse for the giveaway and I LOVE IT!