Balenci Beanie

We have a no return, no refund policy which means you will not be issued a refund or be eligible for a return unless there was a mistake on our end.

Please be advised that we do not allow cancellations after placing your order. Once your order has begun its process period it cannot be canceled under any circumstances.

Twelvesixteenboutique does not issue any refunds after order has been received.

DO NOT ORDER IF THE PROCESSING TIMEFRAME IS TOO LONG DUE TO OUR NO REFUND POLICY.

If you file a dispute for your order after you have received it, that is considered stealing. Your local authorities will be contacted and you will be blocked from ordering from Her Collection.

Please also note we do not sell any AUTHENTIC items. The brand items are NOT authentic, they are replicas.


To be eligible for a return, there has to be a mistake that was made on our end (ex. received incorrect size or color of a product) and your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.